Mr. Coco Bakery Refund Policy

At Mr. Coco Bakery, we strive to deliver the highest quality cakes, cookies, and bakery-related products to our customers. We understand that sometimes you might need to request a refund, and we are here to make the process as smooth as possible.

1. Eligibility for Refunds:
Refunds will be considered for products that are defective, damaged, or if the order was incorrect due to an error on our part.
To be eligible for a refund, you must notify us within 24 hours of receiving the product.

2. Process for Refunds:
To request a refund, please contact our customer service team at [contact email/phone number] with your order number and details of the issue.
Our team will review your request and, if approved, initiate the refund process.

3. Refund Timeline:
Once approved, the refund process will be initiated within 2 business days.
The refund will be processed back to the original payment method.
Depending on your bank or payment provider, it may take an additional 2 to 4 business days for the refund to appear in your account.

4. Exceptions:
Refunds will not be issued for products that have been tampered with, consumed, or are not in their original condition.
Custom orders and personalized products are non-refundable unless there is a defect or error on our part.

If you have any questions or need further assistance, please don't hesitate to contact us at 8447655399.
Thank you for choosing Mr. Coco Bakery!